Donation Related FAQs
Q: Will I receive a receipt for my donation(s)?
A: Yes, you will! If you gave online, then you will receive an emailed/electronic receipt* for your donation within a few days. Those who give by check are automatically set to receive paper receipts by mail.
*Unless you had been previously set up to receive mailed paper receipts only.
Q: How do I know if I am registered in the Donor Portal?
A: Check the bottom right corner of your receipt! If it has a link and a password, then you are NOT registered. If it has a link ONLY, then you ARE registered. If you have not provided your email, you will not be able to register.
Q: How can I switch to/from emailed electronic receipts from/to mailed paper receipts?
A: If you are a donor portal user, you may make changes to your profile. If not, you may email email@example.com or call us at 713-961-5645 during business hours.
Q: How can I make changes to my recurring donation?
A: If you are a donor portal user, you may make changes there. If not, you may email us at firstname.lastname@example.org or call us at 713-961-5645 during business hours.
Q: How will this donation appear on my credit card or bank statement?
A: The transaction on your statement will appear as a charge from "MRDS” and the phone number 713-961-5645 should be present as well.
Q: Do you help with gift matching from my employer?
A: You will need to contact your employer to have this set up. If they require forms from us, they can reach us at email@example.com or 713-961-5645 and we will be glad to assist. Sometimes, employee matching programs require over-the-phone answers to a few questions for each gift, or with just the initial gift, and we are accustomed to handling these calls.